Mariott Rewards: Waited on hold after dealing with a robot who p...

A Mariott Rewards customer review by GetHuman user GetHuman-407516 from November 18th, 2017

Background on GetHuman-407516's case

GetHuman: GetHuman-407516 - can you tell our other Mariott Rewards customers when your case took place?
GetHuman-407516: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Mariott Rewards, and if so, how?
GetHuman-407516: I used a phone number I found on the GetHuman Mariott Rewards customer service contact info page: Contact Mariott Rewards Customer Service
GetHuman: And which of these common Mariott Rewards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407516 a list of common Mariott Rewards problems)
GetHuman-407516: "Missing item" was why I was trying to call.

GetHuman-407516's review of Mariott Rewards customer service

GetHuman: So how would you sum up your experience for GetHuman's Mariott Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407516: Waited on hold after dealing with a robot who pretended to push buttons in the background and said "um", a lot. No help.
GetHuman: Let's quantify your experience contacting Mariott Rewards. On a scale of 1 to 5, how easy is it go get help on a Mariott Rewards problem?
GetHuman-407516: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407516: I'd give them a three out of five on communication.
GetHuman: And what about Mariott Rewards's ability to quickly and effectively address your problem?
GetHuman-407516: For that I would say four out of five.
GetHuman: And finally- any advice for other Mariott Rewards customers?
GetHuman-407516: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mariott Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407516 taken from his Mariott Rewards customer service problem that occurred on November 15th, 2017.

Mariott Rewards

3.00 of 5 stars | 11 reviews

GetHuman-407516's Mariott Rewards Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Mariott Rewards, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Mariott Rewards in any way.

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