Massachusetts Department of Revenue (DOR): Good response.

A Massachusetts Department of Revenue (DOR) customer review by GetHuman user ~john from November 21st, 2017

Background on ~john's case

GetHuman: ~john - can you tell our other Massachusetts Department of Revenue (DOR) customers when your case took place?
~john: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Massachusetts Department of Revenue (DOR), and if so, how?
~john: I used the 800-392-6089 number I found for on the GetHuman Massachusetts Department of Revenue (DOR) customer phone number page I was on: Massachusetts Department of Revenue (DOR) Customer Service Phone Number
GetHuman: And which of these common Massachusetts Department of Revenue (DOR) customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common Massachusetts Department of Revenue (DOR) problems)
~john: "Payment arrangements" was why I was trying to call.

~john's review of Massachusetts Department of Revenue (DOR) customer service

GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Revenue (DOR) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: Good response.
GetHuman: Let's quantify your experience contacting Massachusetts Department of Revenue (DOR). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Revenue (DOR) problem?
~john: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a three out of five on communication.
GetHuman: And what about Massachusetts Department of Revenue (DOR)'s ability to quickly and effectively address your problem?
~john: For that I would say four out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Revenue (DOR) customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Revenue (DOR) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his Massachusetts Department of Revenue (DOR) customer service problem that occurred on November 16th, 2017.

Massachusetts Department of Revenue (DOR)

3.00 of 5 stars | 38 reviews

~john's Massachusetts Department of Revenue (DOR) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Massachusetts Department of Revenue (DOR), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Massachusetts Department of Revenue (DOR) in any way.

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