Massachusetts Department of Revenue (DOR): says ...due to a large number of calls we are u...
A Massachusetts Department of Revenue (DOR) customer review by GetHuman user ~stillwaiting for returns from November 26th, 2017
Background on ~stillwaiting for returns's case
GetHuman: ~stillwaiting for returns - can you tell our other Massachusetts Department of Revenue (DOR) customers when your case took place?
~stillwaiting for returns: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Massachusetts Department of Revenue (DOR), and if so, how?
GetHuman: And which of these common Massachusetts Department of Revenue (DOR) customer issues best describes the reason you wanted to talk to them?
(Shows ~stillwaiting for returns a list of common Massachusetts Department of Revenue (DOR) problems)
~stillwaiting for returns: "Speak with an agent" was why I was trying to call.
~stillwaiting for returns's review of Massachusetts Department of Revenue (DOR) customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Revenue (DOR) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stillwaiting for returns: says ...due to a large number of calls we are unable to take your call....
GetHuman: Let's quantify your experience contacting Massachusetts Department of Revenue (DOR). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Revenue (DOR) problem?
~stillwaiting for returns: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stillwaiting for returns: I'd give them a two out of five on communication.
GetHuman: And what about Massachusetts Department of Revenue (DOR)'s ability to quickly and effectively address your problem?
~stillwaiting for returns: For that I would say five out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Revenue (DOR) customers?
~stillwaiting for returns: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Revenue (DOR) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stillwaiting for returns taken from his Massachusetts Department of Revenue (DOR) customer service problem that occurred on November 19th, 2017.