Match.com: I have an old account and now I have a new acco...
A Match.com customer review by GetHuman user ~Twinkle Laurie from November 23rd, 2017
Background on ~Twinkle Laurie's case
GetHuman: ~Twinkle Laurie - can you tell our other Match.com customers when your case took place?
~Twinkle Laurie: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Twinkle Laurie a list of common Match.com problems)
~Twinkle Laurie: "Account Access" was why I was trying to call.
~Twinkle Laurie's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Twinkle Laurie: I have an old account and now I have a new account too. I need to delete the old account.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~Twinkle Laurie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Twinkle Laurie: I'd give them a five out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~Twinkle Laurie: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
~Twinkle Laurie: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Twinkle Laurie taken from his Match.com customer service problem that occurred on November 21st, 2017.