McAfee: *st you get an operator who then transfers you...
A McAfee customer review by GetHuman user GetHuman-307811 from November 22nd, 2017
Background on GetHuman-307811's case
GetHuman: GetHuman-307811 - can you tell our other McAfee customers when your case took place?
GetHuman-307811: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-307811 a list of common McAfee problems)
GetHuman-307811: "Returns" was why I was trying to call.
GetHuman-307811's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-307811: *st you get an operator who then transfers you. Then the tech wants an e-mail as if you had purchased McAffee (my computer came pre-loaded with it). I had a specific problem and was asking for knowledge of a specific fix. Got nowhere. Transferred to tech support specific to my comp. manufacturer. She wanted permission to take control of my computer, wanted me to register including physical address...i.e. create on ongoing snail mail and e-mail barrage! I again reiterated my specific problem and asked the simple specific question. This sent the tech off to get my question answered by someone who isn't reading from a menu. The answer I wanted all along was--no your problem can not be fixed unless you get rid of McAfee entirely. So I did.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
GetHuman-307811: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-307811: I'd give them a five out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
GetHuman-307811: For that I would say three out of five.
GetHuman: And finally- any advice for other McAfee customers?
GetHuman-307811: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-307811 taken from his McAfee customer service problem that occurred on November 21st, 2017.