McDonald's: did not get monopoly pieces with big mac order

A McDonald's customer review by GetHuman user ~denise from November 17th, 2017

Background on ~denise's case

GetHuman: ~denise - can you tell our other McDonald's customers when your case took place?
~denise: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to McDonald's, and if so, how?
~denise: I used the 800-244-6227 number I found for on the GetHuman McDonald's customer phone number page I was on: McDonald's Customer Service Phone Number
GetHuman: And which of these common McDonald's customer issues best describes the reason you wanted to talk to them?
(Shows ~denise a list of common McDonald's problems)
~denise: "Cancel a reservation" was why I was trying to call.

~denise's review of McDonald's customer service

GetHuman: So how would you sum up your experience for GetHuman's McDonald's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~denise: did not get monopoly pieces with big mac order
GetHuman: Let's quantify your experience contacting McDonald's. On a scale of 1 to 5, how easy is it go get help on a McDonald's problem?
~denise: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~denise: I'd give them a one out of five on communication.
GetHuman: And what about McDonald's's ability to quickly and effectively address your problem?
~denise: For that I would say four out of five.
GetHuman: And finally- any advice for other McDonald's customers?
~denise: Call them early in the day or late. Don't forget any personal or account information you might need for McDonald's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~denise taken from his McDonald's customer service problem that occurred on November 12th, 2017.

McDonald's

1.50 of 5 stars | 28 reviews

~denise's McDonald's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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