McKay Books & Cds: I have a gift card and was wanting the balance...
A McKay Books & Cds customer review by GetHuman user ~lestes from November 21st, 2017
Background on ~lestes's case
GetHuman: ~lestes - can you tell our other McKay Books & Cds customers when your case took place?
~lestes: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to McKay Books & Cds, and if so, how?
GetHuman: And which of these common McKay Books & Cds customer issues best describes the reason you wanted to talk to them?
(Shows ~lestes a list of common McKay Books & Cds problems)
~lestes: "None of those really matches why I wanted to call McKay Books & Cds that day." was why I was trying to call.
~lestes's review of McKay Books & Cds customer service
GetHuman: So how would you sum up your experience for GetHuman's McKay Books & Cds customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lestes: I have a gift card and was wanting the balance, and they couldn't provide it over the phone, I have to go there in person, just for the balance, WASTE
GetHuman: Let's quantify your experience contacting McKay Books & Cds. On a scale of 1 to 5, how easy is it go get help on a McKay Books & Cds problem?
~lestes: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lestes: I'd give them a one out of five on communication.
GetHuman: And what about McKay Books & Cds's ability to quickly and effectively address your problem?
~lestes: For that I would say three out of five.
GetHuman: And finally- any advice for other McKay Books & Cds customers?
~lestes: Call them early in the day or late. Don't forget any personal or account information you might need for McKay Books & Cds to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lestes taken from his McKay Books & Cds customer service problem that occurred on November 16th, 2017.
McKay Books & Cds
1.00 of 5 stars | 1 reviews
~lestes's McKay Books & Cds Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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