Medicare - Coordination of Benefits: As an employee of healthcare facility that is...
A Medicare - Coordination of Benefits customer review by GetHuman user ~Insurancelady from November 26th, 2017
Background on ~Insurancelady's case
GetHuman: ~Insurancelady - can you tell our other Medicare - Coordination of Benefits customers when your case took place?
~Insurancelady: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Medicare - Coordination of Benefits, and if so, how?
GetHuman: And which of these common Medicare - Coordination of Benefits customer issues best describes the reason you wanted to talk to them?
(Shows ~Insurancelady a list of common Medicare - Coordination of Benefits problems)
~Insurancelady: "Renew coverage" was why I was trying to contact.
~Insurancelady's review of Medicare - Coordination of Benefits customer service
GetHuman: So how would you sum up your experience for GetHuman's Medicare - Coordination of Benefits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Insurancelady: As an employee of healthcare facility that is **% geriatric... This has got to be the worst and most complicated automated system on a daily basis to deal with... I cringe at the thought of having to call to verify anything.. and if you don't understand the coverage and benefits DO NOT ASK TO SPEAK TO A REPRESENTATIVE, they will ask you did you not get it when it played it automated for you " IF I DID I WOULDNT HAVE WANTED TO SPEAK TO YOOOOOOU" that was after I called * times and typed in the NPI, PT SSI, DOB, first and last name... then when given the option to speak to a customer representative i hit * like it said and it was invalid???????? and hung up on me because I exhausted my attempts.... This is the worst company ever!!!!
GetHuman: Let's quantify your experience contacting Medicare - Coordination of Benefits. On a scale of 1 to 5, how easy is it go get help on a Medicare - Coordination of Benefits problem?
~Insurancelady: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Insurancelady: I'd give them a four out of five on communication.
GetHuman: And what about Medicare - Coordination of Benefits's ability to quickly and effectively address your problem?
~Insurancelady: For that I would say three out of five.
GetHuman: And finally- any advice for other Medicare - Coordination of Benefits customers?
~Insurancelady: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Medicare - Coordination of Benefits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Insurancelady taken from his Medicare - Coordination of Benefits customer service problem that occurred on November 19th, 2017.