MegaPath: it is still Megacrap. but a live person answer...
A MegaPath customer review by GetHuman user ~voipexpert from November 24th, 2017
Background on ~voipexpert's case
GetHuman: ~voipexpert - can you tell our other MegaPath customers when your case took place?
~voipexpert: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to MegaPath, and if so, how?
GetHuman: And which of these common MegaPath customer issues best describes the reason you wanted to talk to them?
(Shows ~voipexpert a list of common MegaPath problems)
~voipexpert: "Setup service" was why I was trying to call.
~voipexpert's review of MegaPath customer service
GetHuman: So how would you sum up your experience for GetHuman's MegaPath customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~voipexpert: it is still Megacrap. but a live person answered on the first ring
GetHuman: Let's quantify your experience contacting MegaPath. On a scale of 1 to 5, how easy is it go get help on a MegaPath problem?
~voipexpert: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~voipexpert: I'd give them a one out of five on communication.
GetHuman: And what about MegaPath's ability to quickly and effectively address your problem?
~voipexpert: For that I would say five out of five.
GetHuman: And finally- any advice for other MegaPath customers?
~voipexpert: Call them early in the day or late. Don't forget any personal or account information you might need for MegaPath to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~voipexpert taken from his MegaPath customer service problem that occurred on November 18th, 2017.