Megabus Customer Reviews

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Megabus Ratings Summary

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
17.6
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


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Recent Megabus Reviews 1 - 15 of 193

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 by anon - from 3 days ago

I spoke with "Cherry" - who sounded like she had just swallowed a fistfull of apathy pills. My god she must hate her job. She was pretty muc Read full review ›
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 by nate - from 3 days ago

even with a reservation number, the bus driver said wasn't right they never let my brother on the bus with all the right info I purchased th Read full review ›
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 by ANGRY - from 5 days ago

Terrible experience!! My college freshman attempting to come home for Thanksgiving stood in 30 degree weather in a parking lot awaiting the Read full review ›
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 by Anonymous - from 5 days ago

I was literally on the phone for 30 minutes and was not attended at all. Just the repetitive elevator music. I didn't even get to fix my pro Read full review ›
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 by rollin - from 6 days ago

bad customer service reflects the company am not riding this bus Read full review ›
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 by Anonymous - from 7 days ago

The mega bus has no refund policy at all. The guy on the other side is rude as hell. Read full review ›
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 by Anonymous - from 10 days ago

The girl Shamika Was Very Rude and Very Unprofessional. I suggest Real Customer Service Skills. She was Very Loud Speaking over me,as I was Read full review ›
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 by tickedoff - from 10 days ago

Megabus from Cleveland, OH to Toledo OH, on 11/16/14 did not have enough seats, put my 18 year old daughter off and left. We arrived at 5:30 Read full review ›
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 by MAdRos - from 11 days ago

I got a rep in about 20 seconds, he solved my problem literally in a minute. Just needed my confirmation number resent. Read full review ›
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 by hds302 - from 15 days ago

they were no help at all and would not let me talk to supervisor that not away to treat a customer Read full review ›
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 by thetraveler - from 21 days ago

number works fine, customer service and policies are CRAP!!! Read full review ›
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 by jinksb86_2010 - from 21 days ago

Paid for reserved seating and was not allowed to sit in the seats I reserved. Customer service was horrible. Rude and obnoxious! Read full review ›
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 by Anonymous - from 24 days ago

Employees were RUDE, bus creaky, we arrived an hour late, left someone behind at a stop. Read full review ›
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 by p. thomas - from 25 days ago

Terrible service. Air stayed on the hold trip from Memphis Tennessee to Chicago I'll. And this was in November. Read full review ›
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 by Anonymous - from 26 days ago

Great number, no wait and problem solved. Read full review ›
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