Megabus Customer Reviews

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Megabus Ratings Summary

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
17.3
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


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Recent Megabus Reviews 1 - 15 of 258

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 by Anonymous - from 1 day ago

Gentleman answered my question. Read full review ›
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 by peanut56 - from 3 days ago

Outstanding response and courtesy Read full review ›
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 by Anonymous - from 7 days ago

They said they couldn't help me and time after time refused to transfer me to a supervisor. Said they couldn't give me a supervisor without Read full review ›
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 by ManGoNutz - from 8 days ago

Very informative and helpful even at 4am. Some African American gentleman named Aaron. Read full review ›
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 by Anonymous - from 26 days ago

While my issue is not yet resolved, the rep was professional and courteous. This proved much better than the online app. Read full review ›
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 by Kiester86 - from 27 days ago

The drivers were rude as well. If you don't like your job get another one!! Read full review ›
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 by Kiester86 - from 27 days ago

First & last time using megabus. Although I have to use it to get back home after that I will never use it again. The bus was almost 2 hours Read full review ›
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 by mcfame216 - from 30 days ago

I needed an emergency call at 2:30am because I got sick on the bus and 911 had to come get me but the Megabus Operator helped me to reschedu Read full review ›
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 by elhas - from 30 days ago

This is terrible go greyhound instead my boyfriend missed a whole day of work because the bus broke down he had to wait 10 hours for ano Read full review ›
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 by Marceila - from 1 mo ago

RI call to change the date of my reservation from January 27 to January 28 because when I waited at the bus stop with my 5month old baby upo Read full review ›
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 by felipe valle giler - from 1 mo ago

me dijo q tenia q contestar a otra persona pobre servivio Read full review ›
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 by Kate - from 1 mo ago

I would be very wary about booking on Megabus. We booked a NYC-DC trip about a month ahead for my niece. On the morning of the trip, weather Read full review ›
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 by Dbendersky - from 1 mo ago

Fixed the problem satisfactory Read full review ›
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 by Vistonya - from 1 mo ago

This company has the worst customer service I have ever experienced. I would rather walk to my destination than to ever patronize this comp Read full review ›
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 by The truth - from 1 mo ago

Question answered promptly and professionally. Read full review ›
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