Megabus Customer Reviews

HomeRead Customer ReviewsMegabus Customer Reviews

Megabus Ratings Summary

SUPPORT QUALITY
2.7
OUT OF 5
COMMUNICATION
2.9
OUT OF 5
RESPONSIVENESS
18.0
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


See how Megabus has done over time on our Megabus ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Megabus too - we need to keep each other informed!


Recent Megabus Reviews 1 - 15 of 193

Write your own review... 

 by lm - from 2 days ago

No way to cancel a reservation, get a refund or have an open reservation. This stupid company doesn't care if I'm calling more than 24 hours Read full review ›
Write your own review... 

 by Anonymous - from 8 days ago

purchased 6 one way tickets atl but cannot get a returned trip back. I purchased these tickets two wks ago, I was told the return trip is no Read full review ›
Write your own review... 

 by susan - from 9 days ago

I was told to send an email about my problem Read full review ›
Write your own review... 

 by amegbetor - from 22 days ago

Great customer service Read full review ›
Write your own review... 

 by Anonymous - from 22 days ago

On October 6, 2014 a booked up mega bus ticket to get on the bus to go from New Orleans Louisiana to Jackson Mississippi on October 7, 2014 Read full review ›
Write your own review... 

 by Joreth - from 23 days ago

Handlers destroyed luggage. Living out of suitcase, now destroyed. Refused to compensate. Phone run-around for a week. Read full review ›
Write your own review... 

 by be cautious of mega bus - from 29 days ago

very unhappy they will not refund any cash refund even if they are found in the wrong and you can not speak to a supervisor Read full review ›
Write your own review... 

 by MadAsHell1210 - from 30 days ago

The bus drivers out of Orlando to Atlanta stole my luggage or left it in Orlando because of the weight. I see here I'm not the only one who Read full review ›
Write your own review... 

 by Msedzro - from 1 mo ago

My bus broke down on 9/26/2014 departing from Riverside to Las Vegas. Never left the station because of the air pressure problem. We were t Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

I SEE YOU MEGABUS IN A FUTURE LAWSUIT. YOU LIED ABOUT MY REFUND AND I FOUND THE EMAIL YOU SENT SO I HAVE PROOF FOR THE COURT! SMILE Read full review ›
Write your own review... 

 by P Alex - from 1 mo ago

"0 stars" - this what this company deserves, and they already have many complains . Representatives have no knowledge, collaboration and bas Read full review ›
Write your own review... 

 by Patty - from 1 mo ago

If there is a 0 for all quality of service and communication I will give 0 stars. ! star is tooooooo much for what they are. # different peo Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Wow! Apart from an announcement this call went straight thru' to customer service. Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Answered my question Read full review ›
Write your own review... 

 by Whatever - from 1 mo ago

Took the megabus from NYC to Baltimore at 1:30 am, only to find out that it is making multiple stops, meaning they are picking up more peopl Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Megabus information besides reviews

Most commonly sought information by Megabus customers looking for reviews