Megabus Customer Reviews

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Megabus Ratings Summary

SUPPORT QUALITY
2.7
OUT OF 5
COMMUNICATION
2.9
OUT OF 5
RESPONSIVENESS
18.2
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


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Recent Megabus Reviews 1 - 15 of 193

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 by P Alex - from 4 days ago

"0 stars" - this what this company deserves, and they already have many complains . Representatives have no knowledge, collaboration and bas Read full review ›
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 by Patty - from 4 days ago

If there is a 0 for all quality of service and communication I will give 0 stars. ! star is tooooooo much for what they are. # different peo Read full review ›
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 by Anonymous - from 5 days ago

Wow! Apart from an announcement this call went straight thru' to customer service. Read full review ›
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 by Anonymous - from 5 days ago

Answered my question Read full review ›
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 by Whatever - from 8 days ago

Took the megabus from NYC to Baltimore at 1:30 am, only to find out that it is making multiple stops, meaning they are picking up more peopl Read full review ›
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 by BRENDA BALL - from 11 days ago

the air was very cold it gave me a head cold didnt enjoy my trip but megabus is better than greyhound this is the second time i have rode th Read full review ›
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 by Anonymous - from 12 days ago

great service they answered all my questions Read full review ›
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 by Anonymous - from 13 days ago

PLEASE! DONT HAVE IDEA THE CUSTOMER SERVICE CONCEPT WHY DONT SPEAK OTHER LANGUAGE????OMG!!!! VERY BAD SERVICE Read full review ›
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 by Anonymous - from 17 days ago

It's not good business for your customers not be able to contact this company directly. Customers have to email & wait until company contact Read full review ›
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 by unhappy - from 20 days ago

Will not reschedule and keep your money and Will not refundrefund horrible way to do business you dont always know things in 24 hours ..dont Read full review ›
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 by o0topdog0o - from 1 mo ago

A live person answered in approximately 1 minute after hearing the recorded message. Read full review ›
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 by fedupwithmegabus - from 1 mo ago

These people are a mess! I asked repeatedly to speak to a supervisor and was denied. What company does that? If you want to speak with a sup Read full review ›
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 by Anonymous - from 1 mo ago

Never got to speak with anyone. Read full review ›
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 by Anonymous - from 1 mo ago

great service Read full review ›
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 by ROSLINDA - from 1 mo ago

THE 2ND DRIVER WAS LATE THEN SHE GOT ON THE BUS AND COMPLAINED ABOUT THE BAGS ON THE RACK ON THE BUS. THE FIRST DRIVER SAID WE COULD PUT IT Read full review ›
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