Megabus Customer Reviews

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Megabus Ratings Summary

SUPPORT QUALITY
2.7
OUT OF 5
COMMUNICATION
2.9
OUT OF 5
RESPONSIVENESS
17.9
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


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Recent Megabus Reviews 1 - 15 of 193

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 by Bonnee - from 3 days ago

Although Thomas could not answer my question, there was no wait time and he was polite. Besides for an answer (which was out of his sphere o Read full review ›
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 by P - from 3 days ago

My daughters bus broke down at 4 am(flat tire) at 6 they brought the wrong tire, at 7:30 they were told a coach was coming to take them to t Read full review ›
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 by Anonymous - from 4 days ago

SPEAK TO A PERSON IS NON EXISTENT AND IF YOU DO THEY CANNOT SHUFFLE YOU AROUND TO SOMEONE ELSE - ITS AN ART Read full review ›
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 by flavio abel - from 5 days ago

My cellphone felt in the bus in the upperdack and we could not get it back, beacise the place it felt it was hard to reach, I was sitting in Read full review ›
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 by Karl - from 5 days ago

Proper rubbish WiFi and plug sockets haven't worked on any of the 4 recent coaches I have used in 2weeks late and you can't complain use nat Read full review ›
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 by disappointed - from 7 days ago

Do the corporate heads @ Megabus really care about their customers? Read full review ›
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 by Anonymous - from 9 days ago

Good Read full review ›
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 by Linda edgerson - from 10 days ago

Called to cancel ticket took sick and can't get on bus in need of my refund Read full review ›
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 by carrie - from 13 days ago

i called because i could not understand how to work the website. the lady was very helpful and walked me through the steps. fyi if you book Read full review ›
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 by just asking - from 13 days ago

Awesome,very helpful Read full review ›
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 by Funtraveler301 - from 17 days ago

Horrible!! I waited forever for someone to answer at 8 in the morning. They came be THAT busy!! I'm riding in a freezer. It's like the arct Read full review ›
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 by rsimms1069 - from 18 days ago

I purchased a ticket for my son and erroneously chose s ticket for 3am instead of PM. The company refused to offer a credit, refused to le Read full review ›
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 by venusweet - from 18 days ago

I could not understand the agent. He was mumbling. Very rude and did not even take my information. Basically said no we can't help you. Whe Read full review ›
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 by RAM - from 20 days ago

Answered in less than 1 minute, issue resolved favorable in less than 3 minutes!!! Happy customer Read full review ›
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 by Joann - from 21 days ago

Megabus is a company that scams customers out of their money and does not deliver for the service paid for. They make customers pay for the Read full review ›
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