Megabus Customer Reviews

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Megabus Ratings Summary

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
17.4
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


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Recent Megabus Reviews 1 - 15 of 258

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 by reneeaware - from 2 days ago

emergency came up could not use ticket would not reschedule would not refund money no compassion with this company don't use Read full review ›
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 by carisha - from 6 days ago

Answer phone quick Read full review ›
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 by mary - from 10 days ago

My daughter is 17yrs old and is always rides the megabus to and from Houston tx to baton rouge la never have they ever told me that she woul Read full review ›
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 by Janet - from 12 days ago

Waited a half hour only to be cut off. Read full review ›
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 by Janet - from 12 days ago

After waiting over a half an hour, I asked a question and was told, "I'll check." Then I was cut off. Read full review ›
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 by Anonymous - from 13 days ago

very useful :) Read full review ›
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 by Unhappy cust - from 15 days ago

This is the worst nightmare I ever hav in my life, first and last time I will ever book a reservation with Megabus. Their bus was late more Read full review ›
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 by Anonymous - from 19 days ago

I called the corporate office twice. The first time I was put on hold for 20 minutes and no one ever returned to the phone. The second tim Read full review ›
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 by Anita - from 19 days ago

I was a first time traveler on the Megabus Thursday March 5,2015, using it to attend a funeral and had the absolute worst experience, not on Read full review ›
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 by Anonymous - from 22 days ago

quick friendly response Read full review ›
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 by Anonymous - from 28 days ago

Gentleman answered my question. Read full review ›
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 by peanut56 - from 30 days ago

Outstanding response and courtesy Read full review ›
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 by Anonymous - from 1 mo ago

They said they couldn't help me and time after time refused to transfer me to a supervisor. Said they couldn't give me a supervisor without Read full review ›
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 by ManGoNutz - from 1 mo ago

Very informative and helpful even at 4am. Some African American gentleman named Aaron. Read full review ›
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 by Anonymous - from 1 mo ago

While my issue is not yet resolved, the rep was professional and courteous. This proved much better than the online app. Read full review ›
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