Megabus Customer Reviews

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Megabus Ratings Summary

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
17.1
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


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Recent Megabus Reviews 1 - 15 of 258

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 by bigjeff - from 19 hrs ago

Driver swerving gets pulled over and shes angry at passengers. .puts people off bus for no reason and loses r luggage! ! Read full review ›
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 by sue - from 3 days ago

good Read full review ›
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 by Anonymous - from 3 days ago

Andreas (male) in customer service refused to let me speak with a supervisor or manager regarding the cancellation form Houston to New Orlea Read full review ›
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 by T. Anderson - from 4 days ago

After speaking with several incompetent agents in reference to my 80 year old mother and my grandson travelling using the Megabus service to Read full review ›
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 by ladylaw - from 9 days ago

Good info. Read full review ›
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 by Anonymous - from 11 days ago

Very good service, keep up the good work. Read full review ›
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 by Sherry - from 13 days ago

As I am writing this my daughter is stuck on I 66 for the last 2 hours. Have spoken to 3 agents and except for the second call, they acted l Read full review ›
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 by Daisy - from 14 days ago

Staff was friendly but unhelpful. Lack of info to answer my Qs Read full review ›
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 by KEH - from 30 days ago

Thank you, Get Human. Read full review ›
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 by Anonymous - from 1 mo ago

I need to change my time or date on my ticket cuz I have a emergency Read full review ›
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 by DCtoHampton - from 1 mo ago

My daughter had to wait for the bus for 4hours!! That's just unacceptable. Then I had to wait 20minutes to get an answer where the bus was? Read full review ›
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 by Shuntay Knox - from 1 mo ago

You all have the worst service that I ever been through Read full review ›
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 by Anonymous - from 1 mo ago

Very unprofessional my parents left Nashville at 10:23am this morning and was suppose to arrive at 5:20 in Indianapolis. It is after midnigh Read full review ›
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 by Anonymous - from 1 mo ago

Good afternoon, I am currently riding your one of your buses to ft lauderdale. When I arrived to check my bags the driver asked me how many Read full review ›
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 by latesa - from 1 mo ago

Bus broke down twice. Never ever ride these buses. They want refund cheating people out their money. They need new buses Read full review ›
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