Megabus Customer Reviews

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Megabus Ratings Summary

SUPPORT QUALITY
2.7
OUT OF 5
COMMUNICATION
2.9
OUT OF 5
RESPONSIVENESS
18.1
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


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Recent Megabus Reviews 1 - 15 of 193

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 by o0topdog0o - from 8 days ago

A live person answered in approximately 1 minute after hearing the recorded message. Read full review ›
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 by fedupwithmegabus - from 9 days ago

These people are a mess! I asked repeatedly to speak to a supervisor and was denied. What company does that? If you want to speak with a sup Read full review ›
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 by Anonymous - from 11 days ago

Never got to speak with anyone. Read full review ›
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 by Anonymous - from 14 days ago

great service Read full review ›
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 by ROSLINDA - from 16 days ago

THE 2ND DRIVER WAS LATE THEN SHE GOT ON THE BUS AND COMPLAINED ABOUT THE BAGS ON THE RACK ON THE BUS. THE FIRST DRIVER SAID WE COULD PUT IT Read full review ›
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 by ROSLINDA - from 16 days ago

THIS BUS SERVICE WILL BE MUCH MORE CONVENIENT FOR PEOPLE WHO LIVE IN THE NORTHERN NECK AREA IF THE BUS STOP IN FREDDRICKSBURG VA, IT IS AN I Read full review ›
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 by Choo - from 18 days ago

I just got off of the phone with a customer service representative after I told her I wanted a refund she told me that my bus wasn't more th Read full review ›
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 by 124 - from 20 days ago

customer service was poor, and is poor. There is not a formal facility. contact is made over the phone. there are no checks or balances, and Read full review ›
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 by Julio - from 21 days ago

Muy amable la mujer que me atendió y muy rapido. 100% satisfecho. Read full review ›
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 by Anonymous - from 24 days ago

Had to change my reservations & the young man I got on the phone was very helpful and polite. I'm sorry I didn't get his name-in a hurry! Read full review ›
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 by Anonymous - from 25 days ago

I paid $76.50 round trip from DC - NY / NY - DC. Paid +$7 for reserved seats. From DC - NY the first shift driver said his shift is over so Read full review ›
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 by Tammie - from 30 days ago

This company has the worst customer service ever. I booked my sister a round trip ticket to travel on 7/2/14 to Chicago from Omaha. First sh Read full review ›
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 by Anonymous - from 1 mo ago

Thank You "get human.com" for sharing this info! Read full review ›
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 by Bonnee - from 1 mo ago

Although Thomas could not answer my question, there was no wait time and he was polite. Besides for an answer (which was out of his sphere o Read full review ›
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 by P - from 1 mo ago

My daughters bus broke down at 4 am(flat tire) at 6 they brought the wrong tire, at 7:30 they were told a coach was coming to take them to t Read full review ›
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