Megabus: My daughter is **yrs old and is always rides th...
A Megabus customer review by GetHuman user ~mary from November 26th, 2017
Background on ~mary's case
GetHuman: ~mary - can you tell our other Megabus customers when your case took place?
~mary: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~mary a list of common Megabus problems)
~mary: "Insurance claim" was why I was trying to call.
~mary's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary: My daughter is **yrs old and is always rides the megabus to and from Houston tx to baton rouge la never have they ever told me that she would need and id...she is still in high school....now they tell me I can not get a refund do to her not riding the bus at her scheduled time when she was there to ride the bus on time....I can not reschedule due to them telling me that she would need an id I mentioned it to the reps because I did speak to a few and they are all rude very unprofessional customer service no one wants to help or give advise on what to do all the one wanna do is hurry up and rush you off of the phone..... I don't think its fair that I lost my money
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~mary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~mary: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~mary: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary taken from his Megabus customer service problem that occurred on November 23rd, 2017.