Megabus: You all have the worst service that I ever been...
A Megabus customer review by GetHuman user ~Shuntay Knox from November 27th, 2017
Background on ~Shuntay Knox 's case
GetHuman: ~Shuntay Knox - can you tell our other Megabus customers when your case took place?
~Shuntay Knox : Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Shuntay Knox a list of common Megabus problems)
~Shuntay Knox : "Overcharge/Strange charge" was why I was trying to call.
~Shuntay Knox 's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shuntay Knox : You all have the worst service that I ever been through
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Shuntay Knox : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shuntay Knox : I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Shuntay Knox : For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Shuntay Knox : Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shuntay Knox taken from his Megabus customer service problem that occurred on November 18th, 2017.