Melbourne IT: probably not M IT's fault, but can't get them...
A Melbourne IT customer review by GetHuman user ~super frustrated from November 19th, 2017
Background on ~super frustrated 's case
GetHuman: ~super frustrated - can you tell our other Melbourne IT customers when your case took place?
~super frustrated : Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Melbourne IT, and if so, how?
GetHuman: And which of these common Melbourne IT customer issues best describes the reason you wanted to talk to them?
(Shows ~super frustrated a list of common Melbourne IT problems)
~super frustrated : "Overcharge/Strange charge" was why I was trying to call.
~super frustrated 's review of Melbourne IT customer service
GetHuman: So how would you sum up your experience for GetHuman's Melbourne IT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~super frustrated : probably not M IT's fault, but can't get them to release my auth. code so I can get my website away from Yahoo. Yahoo won't answer the phone! it has been * days now.*somehow yahoo gave my auth. code to a third party who has pointed my web traffic to a third party site.
GetHuman: Let's quantify your experience contacting Melbourne IT. On a scale of 1 to 5, how easy is it go get help on a Melbourne IT problem?
~super frustrated : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~super frustrated : I'd give them a one out of five on communication.
GetHuman: And what about Melbourne IT's ability to quickly and effectively address your problem?
~super frustrated : For that I would say two out of five.
GetHuman: And finally- any advice for other Melbourne IT customers?
~super frustrated : Call them early in the day or late. Don't forget any personal or account information you might need for Melbourne IT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~super frustrated taken from his Melbourne IT customer service problem that occurred on November 15th, 2017.