Melbourne IT: I was told to: Do this do that. NO e-mail telli...

A Melbourne IT customer review by GetHuman user GetHuman-288997 from November 27th, 2017

Background on GetHuman-288997's case

GetHuman: GetHuman-288997 - can you tell our other Melbourne IT customers when your case took place?
GetHuman-288997: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Melbourne IT, and if so, how?
GetHuman-288997: I used the 61 3 8624 2300 number I found for on the GetHuman Melbourne IT customer phone number page I was on: Melbourne IT Customer Service Phone Number
GetHuman: And which of these common Melbourne IT customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-288997 a list of common Melbourne IT problems)
GetHuman-288997: "Setup service" was why I was trying to call.

GetHuman-288997's review of Melbourne IT customer service

GetHuman: So how would you sum up your experience for GetHuman's Melbourne IT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-288997: I was told to: Do this do that. NO e-mail telling me I had to renew my domain!
GetHuman: Let's quantify your experience contacting Melbourne IT. On a scale of 1 to 5, how easy is it go get help on a Melbourne IT problem?
GetHuman-288997: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-288997: I'd give them a four out of five on communication.
GetHuman: And what about Melbourne IT's ability to quickly and effectively address your problem?
GetHuman-288997: For that I would say one out of five.
GetHuman: And finally- any advice for other Melbourne IT customers?
GetHuman-288997: Call them early in the day or late. Don't forget any personal or account information you might need for Melbourne IT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-288997 taken from his Melbourne IT customer service problem that occurred on November 19th, 2017.

Melbourne IT

3.11 of 5 stars | 46 reviews

GetHuman-288997's Melbourne IT Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Melbourne IT, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Melbourne IT in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!