Mercedes Benz: No one answered during normal Business Hours in...
A Mercedes Benz customer review by GetHuman user ~Dr./Colonel Maxwell from November 21st, 2017
Background on ~Dr./Colonel Maxwell's case
GetHuman: ~Dr./Colonel Maxwell - can you tell our other Mercedes Benz customers when your case took place?
~Dr./Colonel Maxwell: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Mercedes Benz, and if so, how?
GetHuman: And which of these common Mercedes Benz customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr./Colonel Maxwell a list of common Mercedes Benz problems)
~Dr./Colonel Maxwell: "Complaint" was why I was trying to call.
~Dr./Colonel Maxwell's review of Mercedes Benz customer service
GetHuman: So how would you sum up your experience for GetHuman's Mercedes Benz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr./Colonel Maxwell: No one answered during normal Business Hours in New Jersey *AM to *PM*MB's Tap recording took me to no helpful selections nor to any person--- simply to confirm Warranty Coverage that we*I had paid Mercedes Benz Thousands of Dollars to have on our vehicle.**Dr.*Colonel Maxwell in Monterey Bay, California ***-***-****
GetHuman: Let's quantify your experience contacting Mercedes Benz. On a scale of 1 to 5, how easy is it go get help on a Mercedes Benz problem?
~Dr./Colonel Maxwell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr./Colonel Maxwell: I'd give them a one out of five on communication.
GetHuman: And what about Mercedes Benz's ability to quickly and effectively address your problem?
~Dr./Colonel Maxwell: For that I would say one out of five.
GetHuman: And finally- any advice for other Mercedes Benz customers?
~Dr./Colonel Maxwell: Call them early in the day or late. Don't forget any personal or account information you might need for Mercedes Benz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr./Colonel Maxwell taken from his Mercedes Benz customer service problem that occurred on November 12th, 2017.