Merrill Lynch: Had to go through an additional level of IVR me...

A Merrill Lynch customer review by GetHuman user ~M.C. from November 9th, 2017

Background on ~M.C.'s case

GetHuman: ~M.C. - can you tell our other Merrill Lynch customers when your case took place?
~M.C.: Yes I can. It was afternoon, on October 31st.
GetHuman: Did you reach out to Merrill Lynch, and if so, how?
~M.C.: I used the 800-637-7455 number I found for on the GetHuman Merrill Lynch customer phone number page I was on: Merrill Lynch Customer Service Phone Number
GetHuman: And which of these common Merrill Lynch customer issues best describes the reason you wanted to talk to them?
(Shows ~M.C. a list of common Merrill Lynch problems)
~M.C.: "Account issue" was why I was trying to call.

~M.C.'s review of Merrill Lynch customer service

GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M.C.: Had to go through an additional level of IVR menu after asking for an advisor. They transferred me across several people because they weren't exactly sure which department could solve my problem.
GetHuman: Let's quantify your experience contacting Merrill Lynch. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch problem?
~M.C.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M.C.: I'd give them a two out of five on communication.
GetHuman: And what about Merrill Lynch's ability to quickly and effectively address your problem?
~M.C.: For that I would say one out of five.
GetHuman: And finally- any advice for other Merrill Lynch customers?
~M.C.: Call them early in the day or late. Don't forget any personal or account information you might need for Merrill Lynch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M.C. taken from his Merrill Lynch customer service problem that occurred on October 31st, 2017.

Merrill Lynch

2.88 of 5 stars | 4 reviews

~M.C.'s Merrill Lynch Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Merrill Lynch, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Merrill Lynch in any way.

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