Metlife - Dental Customer Reviews

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Metlife - Dental Ratings Summary

SUPPORT QUALITY
2.7
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
14.5
MINUTES - AVERAGE
OVERALL RATING
3.2
OUT OF 5


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Recent Metlife - Dental Reviews 1 - 15 of 231

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 by Anonymous - from 3 days ago

When you get to the point where you are supposed to enter the SSN or subscriber ID, hit Zero and # two or three times and an operator will c Read full review ›
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 by Anonymous - from 3 days ago

got a rep right away when I just kept pressing 0, about 10 times..... Read full review ›
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 by Anonymous - from 7 days ago

OK once I got to the right person. Read full review ›
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 by disgusted - from 10 days ago

MetLife has the worst customer service department of any company. They are completely incompetent. This is the reason that calls remain un Read full review ›
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 by j - from 13 days ago

don't like them poor service!!! Read full review ›
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 by A "quick" question - from 13 days ago

Got to a human using the number then pressing 55 after entering the ID number. Wait was still very long. Then had to be put on long holds Read full review ›
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 by Anonymous - from 14 days ago

If you follow the instructions just as they say (and pretend to be an employer instead of a provider) you can get into the hold system. I ne Read full review ›
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 by SickofMetlife - from 16 days ago

Horrible phone tree. Very unclear instructions if you need to reach a live person. They do not want you to waste their time. Read full review ›
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 by Anonymous - from 17 days ago

i waited way too long i will hv to call back.this is very poor service.if you gv id cards,proof of coverage would not be needed & people wou Read full review ›
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 by fed-up - from 21 days ago

I JUST WANT TO BE ABLE TO TALK TO A HUMAN....IS THAT SO HARD? Read full review ›
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 by Dental ofiice - from 21 days ago

Everything is out sourced to India. Cheap labor!! They cant speak clear English. They are NO HELP Read full review ›
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 by Mrs.Gilbert - from 22 days ago

Waited for a life time only to get disappointed after the direspecful young man kept responding to me as retired person No I'm not that old. Read full review ›
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 by Mrs.Gilbert - from 22 days ago

They don't listen to the customer and kept saying I was a military retiry NOT! And cut me off and gave me a number to Delta dental Ha Ha HA Read full review ›
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 by Mrs. Duke - from 22 days ago

all i wanted was how to add a spouse to the dental policy and they told me to have the insured call in. ALL I WANTED WAS HOW TO ADD Read full review ›
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 by Anonymous - from 22 days ago

Awful Awful Awful. Talking to a human is nearly impossible. If you hit the wrong button the automated system hangs up on you. Not sure what Read full review ›
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