Metlife Dental: worst insurance EVER to deal with over the phon...
A Metlife Dental customer review by GetHuman user ~Natalie from November 23rd, 2017
Background on ~Natalie's case
GetHuman: ~Natalie - can you tell our other Metlife Dental customers when your case took place?
~Natalie: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Natalie a list of common Metlife Dental problems)
~Natalie: "Renew Insurance" was why I was trying to call.
~Natalie's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Natalie: worst insurance EVER to deal with over the phone. I hate BCBS with a passion and Metlife is worse! I deal with insurances all day for a living and I have NEVER gotten a live rep for Metlife. It is ridiculous! There are just some questions they don't answer in the automated part, but if you try to get to a live rep to get unanswered questions the auto voice hangs up on you!! It's worth not having Metlife at all! They don't care about their customers or they would provide better customer service!
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~Natalie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Natalie: I'd give them a four out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~Natalie: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~Natalie: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Natalie taken from his Metlife Dental customer service problem that occurred on November 20th, 2017.