Metlife Dental: I waited with the phone on speaker then as soon...
A Metlife Dental customer review by GetHuman user ~Dr Stephen Weisberg from November 26th, 2017
Background on ~Dr Stephen Weisberg's case
GetHuman: ~Dr Stephen Weisberg - can you tell our other Metlife Dental customers when your case took place?
~Dr Stephen Weisberg: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr Stephen Weisberg a list of common Metlife Dental problems)
~Dr Stephen Weisberg: "Am I Covered?" was why I was trying to call.
~Dr Stephen Weisberg's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr Stephen Weisberg: I waited with the phone on speaker then as soon as someone answered they hung up on me...Uggggh!!! So awful, last week I left my * for a call back twice and NEVER got a call back. The Worst service ever!
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~Dr Stephen Weisberg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr Stephen Weisberg: I'd give them a four out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~Dr Stephen Weisberg: For that I would say three out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~Dr Stephen Weisberg: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr Stephen Weisberg taken from his Metlife Dental customer service problem that occurred on November 18th, 2017.