Metlife Home Loans Customer Reviews

“I am in the industry and was very surprised to have them answer so promptly and handle my call professionally. Quite a pleasant surprise. ” Read full review ›

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by Anonymous - from 1 mo ago

“I waited for five minutes before a live person answered. I explained my problem. He put me on hold while tried to find the person who could” Read full review ›

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by Anonymous - from 2 mos ago

“they dont mind calling until 9pm and start at 8am...but its impossible to get through with them!! ” Read full review ›

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by Anonymous - from 2 mos ago

“the worst service ” Read full review ›

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by customer - from 5 mos ago

“customer service is so poor. Sent a principal payment that was applied incorrectly. They refused to reverse it apply it correctly even tho” Read full review ›

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by pavlinaga - from 5 mos ago

“Metlife debited my bank account twice, forgetting to cancel the second transaction after I called and changed the date. In two days 11/28/11” Read full review ›

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by unhappy - from 5 mos ago

“worked with them for 3 months then they want me to devalue my house then divide my property (not legal by county rules and they knew upfront” Read full review ›

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by Bean0719 - from 6 mos ago

“This is the worst company I have ever done business with. They do not want to help at all, they are only in it to srew over anyone who has ” Read full review ›

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by dpip - from 6 mos ago

“Their 800 line keeps asking for your loan number and social and keeps asking over and over again. It's stuck in a circular pattern and you ” Read full review ›

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by Anonymous - from 7 mos ago

“60 minutes on-hold and counting. Still no rep! I'll just run up their phone charges and call it a day :)” Read full review ›

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by Anonymous - from 11 mos ago

“They just completely suck!!!! Stay away from them ” Read full review ›

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by Anonymous - from 1 yr ago

“I was advised by a Metlife rep that my pmi would be automatically cancelled after my equity reached 70% ltv. When I called after this point” Read full review ›

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by john - from 1 yr ago

“Spoke to 4 customer service people in one day and got 4 different answers to my question. Customer service does not have extensions and I w” Read full review ›

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by suzmd72192 - from 1 yr ago

“tried to get a loan mitigation, nasty can never talk to the same person everyone had a different answer. I didn't ask them to buy my mortgaa” Read full review ›

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by dos7-Warwick, RI - from 1 yr ago

“Ongoing problem since we modified loan 4/09. No one ever calls us back or sends letters. They are applying funds incorrectly and we show -$4” Read full review ›

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