Metro PCS: I still can not believe it! Nice surprise!
A Metro PCS customer review by GetHuman user ~carmen martinez from November 22nd, 2017
Background on ~carmen martinez's case
GetHuman: ~carmen martinez - can you tell our other Metro PCS customers when your case took place?
~carmen martinez: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~carmen martinez a list of common Metro PCS problems)
~carmen martinez: "Device Support" was why I was trying to call.
~carmen martinez's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carmen martinez: I still can not believe it! Nice surprise!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~carmen martinez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carmen martinez: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~carmen martinez: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~carmen martinez: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carmen martinez taken from his Metro PCS customer service problem that occurred on November 19th, 2017.