Metro PCS: I AM HAVING MOBILE NETWORK PROBLEM
A Metro PCS customer review by GetHuman user ~lakiesha Jackson from November 25th, 2017
Background on ~lakiesha Jackson's case
GetHuman: ~lakiesha Jackson - can you tell our other Metro PCS customers when your case took place?
~lakiesha Jackson: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~lakiesha Jackson a list of common Metro PCS problems)
~lakiesha Jackson: "Lower my bill" was why I was trying to call.
~lakiesha Jackson's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lakiesha Jackson: I AM HAVING MOBILE NETWORK PROBLEM
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~lakiesha Jackson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lakiesha Jackson: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~lakiesha Jackson: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~lakiesha Jackson: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lakiesha Jackson taken from his Metro PCS customer service problem that occurred on November 18th, 2017.