Metrobank: you need a lot of improvement
A Metrobank customer review by GetHuman user ~Liza Leonora from November 18th, 2017
Background on ~Liza Leonora's case
GetHuman: ~Liza Leonora - can you tell our other Metrobank customers when your case took place?
~Liza Leonora: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Metrobank, and if so, how?
GetHuman: And which of these common Metrobank customer issues best describes the reason you wanted to talk to them?
(Shows ~Liza Leonora a list of common Metrobank problems)
~Liza Leonora: "Account Access" was why I was trying to call.
~Liza Leonora's review of Metrobank customer service
GetHuman: So how would you sum up your experience for GetHuman's Metrobank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Liza Leonora: you need a lot of improvement
GetHuman: Let's quantify your experience contacting Metrobank. On a scale of 1 to 5, how easy is it go get help on a Metrobank problem?
~Liza Leonora: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Liza Leonora: I'd give them a three out of five on communication.
GetHuman: And what about Metrobank's ability to quickly and effectively address your problem?
~Liza Leonora: For that I would say two out of five.
GetHuman: And finally- any advice for other Metrobank customers?
~Liza Leonora: Call them early in the day or late. Don't forget any personal or account information you might need for Metrobank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Liza Leonora taken from his Metrobank customer service problem that occurred on November 12th, 2017.