Microsoft Store: Cultural differences make it hard to explain th...
A Microsoft Store customer review by GetHuman user ~hippieabs from November 25th, 2017
Background on ~hippieabs's case
GetHuman: ~hippieabs - can you tell our other Microsoft Store customers when your case took place?
~hippieabs: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Microsoft Store, and if so, how?
GetHuman: And which of these common Microsoft Store customer issues best describes the reason you wanted to talk to them?
(Shows ~hippieabs a list of common Microsoft Store problems)
~hippieabs: "Technical support" was why I was trying to call.
~hippieabs's review of Microsoft Store customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hippieabs: Cultural differences make it hard to explain things sometimes. Use Americans!
GetHuman: Let's quantify your experience contacting Microsoft Store. On a scale of 1 to 5, how easy is it go get help on a Microsoft Store problem?
~hippieabs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hippieabs: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft Store's ability to quickly and effectively address your problem?
~hippieabs: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft Store customers?
~hippieabs: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hippieabs taken from his Microsoft Store customer service problem that occurred on November 16th, 2017.