Midland Mortgage Company: She would not give me the information I needed...

A Midland Mortgage Company customer review by GetHuman user ~Carol from November 23rd, 2017

Background on ~Carol's case

GetHuman: ~Carol - can you tell our other Midland Mortgage Company customers when your case took place?
~Carol: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Midland Mortgage Company, and if so, how?
~Carol: I used the 800-654-4566 number I found for on the GetHuman Midland Mortgage Company customer phone number page I was on: Midland Mortgage Company Customer Service Phone Number
GetHuman: And which of these common Midland Mortgage Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol a list of common Midland Mortgage Company problems)
~Carol: "Overcharge/Strange charge" was why I was trying to call.

~Carol's review of Midland Mortgage Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Midland Mortgage Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol: She would not give me the information I needed...I have to Fax the same information which will (I hope ) in a return letter. Horrible delay .
GetHuman: Let's quantify your experience contacting Midland Mortgage Company. On a scale of 1 to 5, how easy is it go get help on a Midland Mortgage Company problem?
~Carol: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol: I'd give them a three out of five on communication.
GetHuman: And what about Midland Mortgage Company's ability to quickly and effectively address your problem?
~Carol: For that I would say four out of five.
GetHuman: And finally- any advice for other Midland Mortgage Company customers?
~Carol: Call them early in the day or late. Don't forget any personal or account information you might need for Midland Mortgage Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol taken from his Midland Mortgage Company customer service problem that occurred on November 16th, 2017.

Midland Mortgage Company

1.00 of 5 stars | 17 reviews

~Carol's Midland Mortgage Company Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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