Minneapolis Star Tribune: Called to complain about paper delivery, was to...

A Minneapolis Star Tribune customer review by GetHuman user ~Anonymous from November 27th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Minneapolis Star Tribune customers when your case took place?
~Anonymous: Yes. It was evening, on November 26th.
GetHuman: Did you reach out to Minneapolis Star Tribune, and if so, how?
~Anonymous: I used the 800-775-4344 number I found for on the GetHuman Minneapolis Star Tribune customer phone number page I was on: Minneapolis Star Tribune Customer Service Phone Number
GetHuman: And which of these common Minneapolis Star Tribune customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Minneapolis Star Tribune problems)
~Anonymous: "Complaint" was why I was trying to call.

~Anonymous's review of Minneapolis Star Tribune customer service

GetHuman: So how would you sum up your experience for GetHuman's Minneapolis Star Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Called to complain about paper delivery, was told that the contract they had with carriers did not require them to deliver the paper where I wanted them to deliver it (my door). That is not good customer service. Sorry.
GetHuman: Let's quantify your experience contacting Minneapolis Star Tribune. On a scale of 1 to 5, how easy is it go get help on a Minneapolis Star Tribune problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Minneapolis Star Tribune's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Minneapolis Star Tribune customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Minneapolis Star Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Minneapolis Star Tribune customer service problem that occurred on November 26th, 2017.

Minneapolis Star Tribune

2.13 of 5 stars | 51 reviews

~Anonymous's Minneapolis Star Tribune Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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