MobStub: it rang and then a dumb machine picks up and sa...

A MobStub customer review by GetHuman user ~angry customer from November 20th, 2017

Background on ~angry customer's case

GetHuman: ~angry customer - can you tell our other MobStub customers when your case took place?
~angry customer: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to MobStub, and if so, how?
~angry customer: I used a help page I found on the GetHuman MobStub customer service contact info page: Contact MobStub Customer Service
GetHuman: And which of these common MobStub customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common MobStub problems)
~angry customer: "Billing" was why I was trying to contact.

~angry customer's review of MobStub customer service

GetHuman: So how would you sum up your experience for GetHuman's MobStub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer: it rang and then a dumb machine picks up and says no ones available to help you and then it hangs up. I have also been waiting for almost * weeks for my masks I ordered and was told I would have before feb *th
GetHuman: Let's quantify your experience contacting MobStub. On a scale of 1 to 5, how easy is it go get help on a MobStub problem?
~angry customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer: I'd give them a one out of five on communication.
GetHuman: And what about MobStub's ability to quickly and effectively address your problem?
~angry customer: For that I would say three out of five.
GetHuman: And finally- any advice for other MobStub customers?
~angry customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MobStub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his MobStub customer service problem that occurred on November 19th, 2017.

MobStub

1.42 of 5 stars | 148 reviews

~angry customer's MobStub Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like MobStub, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with MobStub in any way.

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