MobStub: Received wrong item and did not receive the ite...

A MobStub customer review by GetHuman user ~wolfpack from November 26th, 2017

Background on ~wolfpack's case

GetHuman: ~wolfpack - can you tell our other MobStub customers when your case took place?
~wolfpack: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to MobStub, and if so, how?
~wolfpack: I used a help page I found on the GetHuman MobStub customer service contact info page: Contact MobStub Customer Service
GetHuman: And which of these common MobStub customer issues best describes the reason you wanted to talk to them?
(Shows ~wolfpack a list of common MobStub problems)
~wolfpack: "Cancel service" was why I was trying to contact.

~wolfpack's review of MobStub customer service

GetHuman: So how would you sum up your experience for GetHuman's MobStub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wolfpack: Received wrong item and did not receive the item ordered, with one other item broken. No response to * emails sent thus far and no response from insurer, Norton. Do not do business with this company unless you like surprise packages and are a DIYer.
GetHuman: Let's quantify your experience contacting MobStub. On a scale of 1 to 5, how easy is it go get help on a MobStub problem?
~wolfpack: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wolfpack: I'd give them a one out of five on communication.
GetHuman: And what about MobStub's ability to quickly and effectively address your problem?
~wolfpack: For that I would say four out of five.
GetHuman: And finally- any advice for other MobStub customers?
~wolfpack: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MobStub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wolfpack taken from his MobStub customer service problem that occurred on November 21st, 2017.

MobStub

1.42 of 5 stars | 148 reviews

~wolfpack's MobStub Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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