Moneygram: wait for almost ** minuts not solution to my problem
A Moneygram customer review by GetHuman user ~alfonso nole from November 26th, 2017
Background on ~alfonso nole's case
GetHuman: ~alfonso nole - can you tell our other Moneygram customers when your case took place?
~alfonso nole: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~alfonso nole a list of common Moneygram problems)
~alfonso nole: "Missing Transfer" was why I was trying to call.
~alfonso nole's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alfonso nole: wait for almost ** minuts not solution to my problem
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~alfonso nole: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alfonso nole: I'd give them a five out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~alfonso nole: For that I would say two out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~alfonso nole: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alfonso nole taken from his Moneygram customer service problem that occurred on November 24th, 2017.