Moosejaw: Awful
A Moosejaw customer review by GetHuman user ~Btinz from November 14th, 2017
Background on ~Btinz's case
GetHuman: ~Btinz - can you tell our other Moosejaw customers when your case took place?
~Btinz: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Moosejaw, and if so, how?
GetHuman: And which of these common Moosejaw customer issues best describes the reason you wanted to talk to them?
(Shows ~Btinz a list of common Moosejaw problems)
~Btinz: "Overcharge/Strange charge" was why I was trying to call.
~Btinz's review of Moosejaw customer service
GetHuman: So how would you sum up your experience for GetHuman's Moosejaw customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Btinz: Awful
GetHuman: Let's quantify your experience contacting Moosejaw. On a scale of 1 to 5, how easy is it go get help on a Moosejaw problem?
~Btinz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Btinz: I'd give them a three out of five on communication.
GetHuman: And what about Moosejaw's ability to quickly and effectively address your problem?
~Btinz: For that I would say four out of five.
GetHuman: And finally- any advice for other Moosejaw customers?
~Btinz: Call them early in the day or late. Don't forget any personal or account information you might need for Moosejaw to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Btinz taken from his Moosejaw customer service problem that occurred on November 12th, 2017.
Moosejaw
5.00 of 5 stars | 4 reviews
~Btinz's Moosejaw Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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