Motel 6: report was sent to area manager, but the area m...
A Motel 6 customer review by GetHuman user ~Office Manager from November 23rd, 2017
Background on ~Office Manager's case
GetHuman: ~Office Manager - can you tell our other Motel 6 customers when your case took place?
~Office Manager: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows ~Office Manager a list of common Motel 6 problems)
~Office Manager: "Cancel booking" was why I was trying to call.
~Office Manager's review of Motel 6 customer service
GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Office Manager: report was sent to area manager, but the area manager won't contact me. It's "assumed" the area manager has addressed the property manager on his unprofessional verbal abuse of our employees, inappropriate use of power...and the area manager most likely won't contact us!?!? How is the property manager held accountable, and how is Motel * redeemed? At this point I will avoid future stays. Super * Here we come!
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
~Office Manager: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Office Manager: I'd give them a one out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
~Office Manager: For that I would say one out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
~Office Manager: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Office Manager taken from his Motel 6 customer service problem that occurred on November 19th, 2017.