Motel 6: I called on a Saturday afternoon and waited...

A Motel 6 customer review by GetHuman user ~JLKbtm2top from November 27th, 2017

Background on ~JLKbtm2top's case

GetHuman: ~JLKbtm2top - can you tell our other Motel 6 customers when your case took place?
~JLKbtm2top: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Motel 6, and if so, how?
~JLKbtm2top: I used the 800-466-8356 number I found for on the GetHuman Motel 6 customer phone number page I was on: Motel 6 Customer Service Phone Number
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows ~JLKbtm2top a list of common Motel 6 problems)
~JLKbtm2top: "Insurance claim" was why I was trying to call.

~JLKbtm2top's review of Motel 6 customer service

GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JLKbtm2top: I called on a Saturday afternoon and waited ** minutes listening to irritating ads. The agent was unhelpful* instead of listening to my overall story or specific complaint, he insisted on interrupting me every ** seconds or so to "document" some fact for the report he was making. After * or * interruptions I told him it would be easier for me if he just letr me tell the story (which was a bit complicated) and then ask me to clarify certain things. He stated "that is not how Motel * conducts it's cases" I told him I was unaware this was a "case". He began to backtrack and said, "Well go on, tell me the way you need to." It was said in a contemptuous,patronizing way that really put me off. I told him I wanted another agent or supervisor. He said neither was available. "Fine." I said, "I'll hold. Or you can have someone call me." He then said it would be ** hours before I received a return call. At that point, anything was better than this guy, "Bobbie". He must have remembered the calls
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
~JLKbtm2top: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JLKbtm2top: I'd give them a two out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
~JLKbtm2top: For that I would say one out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
~JLKbtm2top: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JLKbtm2top taken from his Motel 6 customer service problem that occurred on November 20th, 2017.

Motel 6

1.91 of 5 stars | 51 reviews

~JLKbtm2top's Motel 6 Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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