Motorola: been on hold for * HOUR!!!!!!! this is an outra...
A Motorola customer review by GetHuman user ~motorola sucks from November 22nd, 2017
Background on ~motorola sucks's case
GetHuman: ~motorola sucks - can you tell our other Motorola customers when your case took place?
~motorola sucks: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows ~motorola sucks a list of common Motorola problems)
~motorola sucks: "Warranty claim" was why I was trying to call.
~motorola sucks's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~motorola sucks: been on hold for * HOUR!!!!!!! this is an outrage!!!!!!!!! POOR EXCUSE FOR CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~motorola sucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~motorola sucks: I'd give them a one out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~motorola sucks: For that I would say two out of five.
GetHuman: And finally- any advice for other Motorola customers?
~motorola sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~motorola sucks taken from his Motorola customer service problem that occurred on November 13th, 2017.