Motorola: I just bought a new MOTO G phone and it won't c...
A Motorola customer review by GetHuman user ~Shortlady16 from November 26th, 2017
Background on ~Shortlady16's case
GetHuman: ~Shortlady16 - can you tell our other Motorola customers when your case took place?
~Shortlady16: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows ~Shortlady16 a list of common Motorola problems)
~Shortlady16: "Device Support" was why I was trying to call.
~Shortlady16's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shortlady16: I just bought a new MOTO G phone and it won't charge with the USB cable. While it does charge with the electric charger that came with the unit, the charger gets SOOOOO hot that I got a burn on my hand. I have now called twice and the problem is still not resolved. The tech people are overseas and always repeat what I say and think that resolves the problem. After a call that lasted ** minutes with NO RESOLUTION, I was hung up on. Can this be any more UNPROFESSIONAL???????????????
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~Shortlady16: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shortlady16: I'd give them a five out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~Shortlady16: For that I would say three out of five.
GetHuman: And finally- any advice for other Motorola customers?
~Shortlady16: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shortlady16 taken from his Motorola customer service problem that occurred on November 16th, 2017.