NCSoft: I would like to ask why I can't connect to the...
A NCSoft customer review by GetHuman user GetHuman-45942 from November 22nd, 2017
Background on GetHuman-45942's case
GetHuman: GetHuman-45942 - can you tell our other NCSoft customers when your case took place?
GetHuman-45942: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to NCSoft, and if so, how?
GetHuman: And which of these common NCSoft customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45942 a list of common NCSoft problems)
GetHuman-45942: "Cancel order" was why I was trying to call.
GetHuman-45942's review of NCSoft customer service
GetHuman: So how would you sum up your experience for GetHuman's NCSoft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45942: I would like to ask why I can't connect to the net as well as have the game kick me off GW*
GetHuman: Let's quantify your experience contacting NCSoft. On a scale of 1 to 5, how easy is it go get help on a NCSoft problem?
GetHuman-45942: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45942: I'd give them a four out of five on communication.
GetHuman: And what about NCSoft's ability to quickly and effectively address your problem?
GetHuman-45942: For that I would say five out of five.
GetHuman: And finally- any advice for other NCSoft customers?
GetHuman-45942: Call them early in the day or late. Don't forget any personal or account information you might need for NCSoft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45942 taken from his NCSoft customer service problem that occurred on November 14th, 2017.