NET 10: For some reason their customer service reps are...
A NET 10 customer review by GetHuman user ~HAWAI`IAN NUHA from November 27th, 2017
Background on ~HAWAI`IAN NUHA's case
GetHuman: ~HAWAI`IAN NUHA - can you tell our other NET 10 customers when your case took place?
~HAWAI`IAN NUHA: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~HAWAI`IAN NUHA a list of common NET 10 problems)
~HAWAI`IAN NUHA: "Update account information" was why I was trying to call.
~HAWAI`IAN NUHA's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HAWAI`IAN NUHA: For some reason their customer service reps are not knowledgeble but just a phone bank. They will take your money but you get no solutions. I have been waiting since April **, **** for a solution to my problem which they created and still have not been able to use the plan I purchased and I am at the point of having my bank recoup my money. I am very nu*ha
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~HAWAI`IAN NUHA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HAWAI`IAN NUHA: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~HAWAI`IAN NUHA: For that I would say five out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~HAWAI`IAN NUHA: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HAWAI`IAN NUHA taken from his NET 10 customer service problem that occurred on November 24th, 2017.