NJ Unemployment: After having similar issues already described...
A NJ Unemployment customer review by GetHuman user ~Newly Re-employed from November 20th, 2017
Background on ~Newly Re-employed's case
GetHuman: ~Newly Re-employed - can you tell our other NJ Unemployment customers when your case took place?
~Newly Re-employed: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to NJ Unemployment, and if so, how?
GetHuman: And which of these common NJ Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~Newly Re-employed a list of common NJ Unemployment problems)
~Newly Re-employed: "Account Access" was why I was trying to call.
~Newly Re-employed's review of NJ Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's NJ Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Newly Re-employed: After having similar issues already described, I found helpful assistance from a POC shown below the following source URL: http:**lwd.state.nj.us*labor*aboutlwd*lwdstaffcontacts.html**Constituent Relations****-***-*****Catherine Mycoff,*Constituent Relations Coordinator*Constituent.R*****@***.com
GetHuman: Let's quantify your experience contacting NJ Unemployment. On a scale of 1 to 5, how easy is it go get help on a NJ Unemployment problem?
~Newly Re-employed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Newly Re-employed: I'd give them a four out of five on communication.
GetHuman: And what about NJ Unemployment's ability to quickly and effectively address your problem?
~Newly Re-employed: For that I would say three out of five.
GetHuman: And finally- any advice for other NJ Unemployment customers?
~Newly Re-employed: Call them early in the day or late. Don't forget any personal or account information you might need for NJ Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Newly Re-employed taken from his NJ Unemployment customer service problem that occurred on November 14th, 2017.