Eversource: I requested service around October **, **** for...
A Eversource customer review by GetHuman user ~Eugene Johnson from November 19th, 2017
Background on ~Eugene Johnson's case
GetHuman: ~Eugene Johnson - can you tell our other Eversource customers when your case took place?
~Eugene Johnson: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows ~Eugene Johnson a list of common Eversource problems)
~Eugene Johnson: "Meter reading" was why I was trying to call.
~Eugene Johnson's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eugene Johnson: I requested service around October **, **** for new construction. Nstar connected me to Sean Hayes who does *** AMP service when it was *** Residential service I needed. Three months later he tells me he is the wrong person and I must start application over again. Obtain an new work order * last week and I was told I MAY receive service on March *th. It is costing me $***day for the builders to run a generator. Building costs have increased by $*,***.** because Sean Hayes did not disclose he was the wrong person until months after my request for service.
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
~Eugene Johnson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eugene Johnson: I'd give them a three out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
~Eugene Johnson: For that I would say one out of five.
GetHuman: And finally- any advice for other Eversource customers?
~Eugene Johnson: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eugene Johnson taken from his Eversource customer service problem that occurred on November 18th, 2017.