NationStar Mortgage: In satisfactory service *Have been requesting m...
A NationStar Mortgage customer review by GetHuman user ~Randall Perry from November 26th, 2017
Background on ~Randall Perry's case
GetHuman: ~Randall Perry - can you tell our other NationStar Mortgage customers when your case took place?
~Randall Perry: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Randall Perry a list of common NationStar Mortgage problems)
~Randall Perry: "Request a loan" was why I was trying to call.
~Randall Perry's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Randall Perry: In satisfactory service *Have been requesting my pmi to be removed *I've paid over ** yrs *I'm tired of the runaround and bs *You sent a form on the Internet I can't even access. You need to deduct the phi from my loan asap immediately *Randall Perry **** ashbrook ct *Cynthiana ky ***** *I want all my money I have overpaid *I want this done immediately ****-***-****
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Randall Perry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Randall Perry: I'd give them a three out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Randall Perry: For that I would say one out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Randall Perry: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Randall Perry taken from his NationStar Mortgage customer service problem that occurred on November 24th, 2017.