National Grid (formerly KeySpan): I waited ** minutes to deal with a billing issu...
A National Grid (formerly KeySpan) customer review by GetHuman user ~dh from November 6th, 2017
Background on ~dh's case
GetHuman: ~dh - can you tell our other National Grid (formerly KeySpan) customers when your case took place?
~dh: Yeah. It was middle of the night, on October 29th.
GetHuman: Did you reach out to National Grid (formerly KeySpan), and if so, how?
GetHuman: And which of these common National Grid (formerly KeySpan) customer issues best describes the reason you wanted to talk to them?
(Shows ~dh a list of common National Grid (formerly KeySpan) problems)
~dh: "Setup service" was why I was trying to call.
~dh's review of National Grid (formerly KeySpan) customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid (formerly KeySpan) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dh: I waited ** minutes to deal with a billing issue (they continue to bill me despite confirmation that I cancelled service two months ago after moving). I finally got through and the rep said she is only allowed to take emergency calls even though this was a general call center...her supervisor said because it was a busy day that could not deal with billing at this time and I would have to call back later.
GetHuman: Let's quantify your experience contacting National Grid (formerly KeySpan). On a scale of 1 to 5, how easy is it go get help on a National Grid (formerly KeySpan) problem?
~dh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dh: I'd give them a one out of five on communication.
GetHuman: And what about National Grid (formerly KeySpan)'s ability to quickly and effectively address your problem?
~dh: For that I would say four out of five.
GetHuman: And finally- any advice for other National Grid (formerly KeySpan) customers?
~dh: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for National Grid (formerly KeySpan) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dh taken from his National Grid (formerly KeySpan) customer service problem that occurred on October 29th, 2017.