National Grid (formerly KeySpan): I was on the phone for an hour, trying to reach...

A National Grid (formerly KeySpan) customer review by GetHuman user ~Daphne from November 26th, 2017

Background on ~Daphne's case

GetHuman: ~Daphne - can you tell our other National Grid (formerly KeySpan) customers when your case took place?
~Daphne: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to National Grid (formerly KeySpan), and if so, how?
~Daphne: I used a phone number I found on the GetHuman National Grid (formerly KeySpan) customer service contact info page: Contact National Grid (formerly KeySpan) Customer Service
GetHuman: And which of these common National Grid (formerly KeySpan) customer issues best describes the reason you wanted to talk to them?
(Shows ~Daphne a list of common National Grid (formerly KeySpan) problems)
~Daphne: "Cancel service" was why I was trying to call.

~Daphne's review of National Grid (formerly KeySpan) customer service

GetHuman: So how would you sum up your experience for GetHuman's National Grid (formerly KeySpan) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daphne: I was on the phone for an hour, trying to reach a LIVE PERSON! I was unable to do so! They then said they would call me back, w*hich they didn't!
GetHuman: Let's quantify your experience contacting National Grid (formerly KeySpan). On a scale of 1 to 5, how easy is it go get help on a National Grid (formerly KeySpan) problem?
~Daphne: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daphne: I'd give them a two out of five on communication.
GetHuman: And what about National Grid (formerly KeySpan)'s ability to quickly and effectively address your problem?
~Daphne: For that I would say one out of five.
GetHuman: And finally- any advice for other National Grid (formerly KeySpan) customers?
~Daphne: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for National Grid (formerly KeySpan) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daphne taken from his National Grid (formerly KeySpan) customer service problem that occurred on November 22nd, 2017.

National Grid (formerly KeySpan)

2.33 of 5 stars | 13 reviews

~Daphne's National Grid (formerly KeySpan) Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like National Grid (formerly KeySpan), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with National Grid (formerly KeySpan) in any way.

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