Nationwide Insurance: the machine hung up on me once I pressed * for...

A Nationwide Insurance customer review by GetHuman user GetHuman-20240 from November 24th, 2017

Background on GetHuman-20240's case

GetHuman: GetHuman-20240 - can you tell our other Nationwide Insurance customers when your case took place?
GetHuman-20240: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Nationwide Insurance, and if so, how?
GetHuman-20240: I used the 800-848-6331 number I found for on the GetHuman Nationwide Insurance customer phone number page I was on: Nationwide Insurance Customer Service Phone Number
GetHuman: And which of these common Nationwide Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20240 a list of common Nationwide Insurance problems)
GetHuman-20240: "Make/Chase a claim" was why I was trying to call.

GetHuman-20240's review of Nationwide Insurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Nationwide Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20240: the machine hung up on me once I pressed * for speak with an agent for all other reasons.
GetHuman: Let's quantify your experience contacting Nationwide Insurance. On a scale of 1 to 5, how easy is it go get help on a Nationwide Insurance problem?
GetHuman-20240: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20240: I'd give them a three out of five on communication.
GetHuman: And what about Nationwide Insurance's ability to quickly and effectively address your problem?
GetHuman-20240: For that I would say two out of five.
GetHuman: And finally- any advice for other Nationwide Insurance customers?
GetHuman-20240: Call them early in the day or late. Don't forget any personal or account information you might need for Nationwide Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20240 taken from his Nationwide Insurance customer service problem that occurred on November 15th, 2017.

Nationwide Insurance

3.00 of 5 stars | 16 reviews

GetHuman-20240's Nationwide Insurance Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Nationwide Insurance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Nationwide Insurance in any way.

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