Neiman Marcus: endless waiting, then I was cut off
A Neiman Marcus customer review by GetHuman user GetHuman-431875 from November 22nd, 2017
Background on GetHuman-431875's case
GetHuman: GetHuman-431875 - can you tell our other Neiman Marcus customers when your case took place?
GetHuman-431875: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Neiman Marcus, and if so, how?
GetHuman: And which of these common Neiman Marcus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431875 a list of common Neiman Marcus problems)
GetHuman-431875: "Returns" was why I was trying to call.
GetHuman-431875's review of Neiman Marcus customer service
GetHuman: So how would you sum up your experience for GetHuman's Neiman Marcus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431875: endless waiting, then I was cut off
GetHuman: Let's quantify your experience contacting Neiman Marcus. On a scale of 1 to 5, how easy is it go get help on a Neiman Marcus problem?
GetHuman-431875: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431875: I'd give them a two out of five on communication.
GetHuman: And what about Neiman Marcus's ability to quickly and effectively address your problem?
GetHuman-431875: For that I would say one out of five.
GetHuman: And finally- any advice for other Neiman Marcus customers?
GetHuman-431875: Call them early in the day or late. Don't forget any personal or account information you might need for Neiman Marcus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431875 taken from his Neiman Marcus customer service problem that occurred on November 17th, 2017.