Nelnet Loans: Great service changed my payment date as reques...
A Nelnet Loans customer review by GetHuman user ~janet graham from November 23rd, 2017
Background on ~janet graham's case
GetHuman: ~janet graham - can you tell our other Nelnet Loans customers when your case took place?
~janet graham: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Nelnet Loans, and if so, how?
GetHuman: And which of these common Nelnet Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~janet graham a list of common Nelnet Loans problems)
~janet graham: "Overcharge/Strange charge" was why I was trying to call.
~janet graham's review of Nelnet Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Nelnet Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janet graham: Great service changed my payment date as requested..answered questions
GetHuman: Let's quantify your experience contacting Nelnet Loans. On a scale of 1 to 5, how easy is it go get help on a Nelnet Loans problem?
~janet graham: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janet graham: I'd give them a three out of five on communication.
GetHuman: And what about Nelnet Loans's ability to quickly and effectively address your problem?
~janet graham: For that I would say five out of five.
GetHuman: And finally- any advice for other Nelnet Loans customers?
~janet graham: Call them early in the day or late. Don't forget any personal or account information you might need for Nelnet Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janet graham taken from his Nelnet Loans customer service problem that occurred on November 14th, 2017.