NetZero Customer Reviews

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NetZero Ratings Summary

SUPPORT QUALITY
2.1
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
14.9
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


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Recent NetZero Reviews 1 - 15 of 31

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 by llwindle - from 2 mos ago

I got a live person right away. It took less than 10 minutes to cancel the service. Read full review ›
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 by Anonymous - from 3 mos ago

If someone calls and u have to wait as long as I did then they say they can't help u that worst will never call or try to do anything with n Read full review ›
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 by Nonnie - from 3 mos ago

Can't really evaluate becuz. I did not talk to snyone! Read full review ›
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 by deighlytfl - from 3 mos ago

The mobile broadband stick that they sent me has never worked, at least not as a broadband device. It will only do dial-up. They tried convi Read full review ›
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 by bonnie123 - from 3 mos ago

i cancelled my service,i was penalized 37.64 and i was told they would not cancel my service until august 9, i wanted service cancelled asap Read full review ›
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 by Anonymous - from 3 mos ago

Very pleased! Read full review ›
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 by deighlytfl - from 3 mos ago

Definitely foreign representative, only passingly familiar with English, unable to understand anything that wasn't in her script. For insta Read full review ›
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 by Anonymous - from 5 mos ago

Ignorant foreigners reading scripts caan't comprehend 'customer service' or stop talking over my desperation!! Read full review ›
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 by rebjr1956 - from 5 mos ago

was lied previous....was told i would get a return envelope so i could return one stick..on 4/28 Im told this is not possible and to go to a Read full review ›
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 by mrtownsend - from 6 mos ago

I contacted NetZero to cancel my mother's Internet account and was pleasantly surprised at how relative easy it was. Of course, I did get a Read full review ›
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 by jrinphilly - from 7 mos ago

I'm frustrated with Netzero's website. It's hard to find the info. I want, such as what is offered by each Home Wireless Broadband plan in Read full review ›
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 by Jeannie - from 7 mos ago

I ordered this and their website and customer rep said I got service in my area. I ordered the device and service. I received the device, in Read full review ›
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 by Anonymous - from 7 mos ago

they talk with heavy accents so you cant understand then transfer you all over the place and get nothing done and still are charging me even Read full review ›
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 by Anna Crouse - from 7 mos ago

you have been blocking some attachments to my email be3cause you think they are bad but some you have blocked are important to me I donot th Read full review ›
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 by anonymous - from 8 mos ago

This company is horrible DO NOT DO BUSINESS with them!! They are very hard to understand over the phone and nearly impossible to get your po Read full review ›
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