NetZero: you have been blocking some attachments to my e...

A NetZero customer review by GetHuman user ~Anna Crouse from November 20th, 2017

Background on ~Anna Crouse's case

GetHuman: ~Anna Crouse - can you tell our other NetZero customers when your case took place?
~Anna Crouse: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to NetZero, and if so, how?
~Anna Crouse: I used the 866-841-1442 number I found for on the GetHuman NetZero customer phone number page I was on: NetZero Customer Service Phone Number
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~Anna Crouse a list of common NetZero problems)
~Anna Crouse: "Change plan" was why I was trying to call.

~Anna Crouse's review of NetZero customer service

GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anna Crouse: you have been blocking some attachments to my email be*cause you think they are bad but some you have blocked are important to me I donot think you have the right to tell me what I can and cannot read
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~Anna Crouse: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anna Crouse: I'd give them a three out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~Anna Crouse: For that I would say one out of five.
GetHuman: And finally- any advice for other NetZero customers?
~Anna Crouse: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anna Crouse taken from his NetZero customer service problem that occurred on November 16th, 2017.

NetZero

1.91 of 5 stars | 59 reviews

~Anna Crouse's NetZero Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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