NetZero: Some what great.
A NetZero customer review by GetHuman user ~david burks from November 26th, 2017
Background on ~david burks's case
GetHuman: ~david burks - can you tell our other NetZero customers when your case took place?
~david burks: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~david burks a list of common NetZero problems)
~david burks: "Complaint" was why I was trying to call.
~david burks's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~david burks: Some what great.
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~david burks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~david burks: I'd give them a one out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~david burks: For that I would say one out of five.
GetHuman: And finally- any advice for other NetZero customers?
~david burks: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~david burks taken from his NetZero customer service problem that occurred on November 17th, 2017.