NetZero: Service is terrible i will not get it again i...

A NetZero customer review by GetHuman user GetHuman-379178 from November 27th, 2017

Background on GetHuman-379178's case

GetHuman: GetHuman-379178 - can you tell our other NetZero customers when your case took place?
GetHuman-379178: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman-379178: I used the 866-841-1442 number I found for on the GetHuman NetZero customer phone number page I was on: NetZero Customer Service Phone Number
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379178 a list of common NetZero problems)
GetHuman-379178: "Service problem" was why I was trying to call.

GetHuman-379178's review of NetZero customer service

GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379178: Service is terrible i will not get it again im about to cancel this service
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
GetHuman-379178: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379178: I'd give them a two out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
GetHuman-379178: For that I would say three out of five.
GetHuman: And finally- any advice for other NetZero customers?
GetHuman-379178: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379178 taken from his NetZero customer service problem that occurred on November 22nd, 2017.

NetZero

1.91 of 5 stars | 59 reviews

GetHuman-379178's NetZero Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like NetZero, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with NetZero in any way.

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