NetZero: Hate them
A NetZero customer review by GetHuman user GetHuman-347929 from November 28th, 2017
Background on GetHuman-347929's case
GetHuman: GetHuman-347929 - can you tell our other NetZero customers when your case took place?
GetHuman-347929: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347929 a list of common NetZero problems)
GetHuman-347929: "Cancel service" was why I was trying to call.
GetHuman-347929's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347929: Hate them
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
GetHuman-347929: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347929: I'd give them a one out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
GetHuman-347929: For that I would say four out of five.
GetHuman: And finally- any advice for other NetZero customers?
GetHuman-347929: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347929 taken from his NetZero customer service problem that occurred on November 18th, 2017.