NetZero: Under the guise of being a legitimate internet...
A NetZero customer review by GetHuman user ~NetZero is corrupt from November 17th, 2017
Background on ~NetZero is corrupt's case
GetHuman: ~NetZero is corrupt - can you tell our other NetZero customers when your case took place?
~NetZero is corrupt: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~NetZero is corrupt a list of common NetZero problems)
~NetZero is corrupt: "Update account information" was why I was trying to call.
~NetZero is corrupt's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NetZero is corrupt: Under the guise of being a legitimate internet service provider, this company epitomizes everything unethical, dishonest,untrustworthy and fraudulent. **Do not let its' slick looking website fool you. Look for a contact business address--there isn't one. If you try calling the "customer support" number, take note of how there is no menu item in their phone options for directly reaching a "customer service" rep..**Here is how they treated a new customer: After paying for their service, they sent me a device stick that they confirmed would *work where I live. After arriving two days late, I connected it, and it DID NOT work where I live. I called NetZero to inform *them their device was not working as promised. After eventually winding through their phone maze, I spoke to a "Customer *Service" rep., who then transferred me to a "Technical Support" staffer who suggested I stand by a window or go outside to get *internet reception from their device. I think not.**They said to sen
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~NetZero is corrupt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NetZero is corrupt: I'd give them a three out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~NetZero is corrupt: For that I would say two out of five.
GetHuman: And finally- any advice for other NetZero customers?
~NetZero is corrupt: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NetZero is corrupt taken from his NetZero customer service problem that occurred on November 8th, 2017.